Terms & Conditions
When you book a Flight at Palm flights you confirm that you are authorized to accept these terms and conditions on behalf of all members of your party . The laws of England govern this user agreement between you and Palm Flights LTD.
Contract of Booking:
The person, who makes the booking must be aged 18 or over, accepts these conditions on behalf of the party and is responsible for all payments due from the party. We act as a disclosed agent for third-party suppliers, including airlines, tour operators . We send these T&C electronically via email to you and we recommend that you read the terms and conditions before paying initial deposit or full payment to us for your ticket as these T&C contains important information. Your flight quotation & travel documents will contain our Terms and conditions links and the airline's conditions of carriage.
Occasionally we act as principal for some products this means we are the party responsible for the contract. The contract will then be between you and us as a company. In cases where we act as principal we will inform you before initiating the booking.
Liability Protection:
As agents, we do not accept responsibility for the product or service provided by the supplier. It is possible, however, that we could still be liable to you if we have acted negligently or misrepresented important information.
Your Obligations:
All transactions made under your name or account are subject to your financial responsibility. Purchases must be made by individuals over the age of 18 purchasing for themselves and having the legal capacity to do so. In the case of a group/part/family booking you will be responsible for the payment of all members.
Please ensure all the information you provide to us is true and accurate.After issuance of your Flight ticket or holiday booking it is your responsibility to update your contact information on airline website so you can get all updates from airline in timely manner and inform us about Any changes to your address, email address or phone number should be notified to us immediately in writing. In the event that you fail to provide accurate and complete credit or debit card details, including the cardholder's name/billing address, your tickets may not be issued, the fare may increase or your booking may be cancelled. Please ensure that your details match those on your card or statement to avoid delays or cancellations. This website should not be used for speculative, false, or fraudulent bookings.
Supplier Conditions on the booking:
An airline's terms such as check-in times and reconfirmation of flights must be adhered to by you. Bookings cancelled due to incomplete travel documents or non-compliance with the airline's rules are not the responsibility of Palm Flights LTD.
Ticket fares for scheduled flights are subject to additional conditions. The terms may include for instance conditions related to changes, refunds, and duration of stay. In general flexible tickets are tend to be more expensive so before you choose between the fares you need to consider a variety of factors .
Tickets must be used in the order set out on your itinerary. In the absence of this requirement any onward flights may be cancelled and you will not be refunded or partially refunded as per Airline policy. There are some airlines that require you to reconfirm your flight 72 hours in advance. Failure to do so may result in your flight being canceled. Failure to reconfirm may result in you not being allowed to board the aircraft and you may not receive a full refund. In any event palmflights.co.uk strongly recommends you confirm every flight via this method in case of a last minute schedule change.
Information on this website:
It is not guaranteed that information on palmflights.co.uk (including prices, descriptions and dates) is accurate or suitable for your intended use. All reasonable efforts will be made to correct any errors or omissions as soon as possible once they are brought to our attention.
palmflights.co.uk provides general information on the site only for guidance purposes. The site and its content are subject to change at any time including the availability of any suppliers, features, or information.
Links on the website:
There are links on the palmflights.co.uk website that lead to third party websites. We do not control or maintain these linked websites so we do not accept responsibility for their accuracy, completeness, or quality. There is no liability on the part of palmflights.co.uk for any loss or damage that may result from use of reliance upon or reliance on any of the content, goods or services available on those websites.
Pricing on the website and booking over the phone:
The prices listed on our website are in British Pounds Sterling and are subject to change without notice. Taxes and transaction fees are included in all fares quoted at the 'confirmed quotation' stage and together these form your final quotation.
Bookings made over the phone or via email with partial payment plan your Initial deposit only guarantees the reservation not the fare and taxes which may change at any stage before ticket issuance and We reserve the right to impose a supplementary and additional cost to the ticket price due to changes in taxes, unavailability of same class during revalidation of booking , due to airline charges , airport taxes, exchange rates, etc.Once a ticket price is increased in partial payment plan booking we will offer you alternative availible flight ticket or we will process your deposit refund once it is apparoved by suppliers and in such cases palm flights LTD not liable to pay compensation other than agreed refundable amount.
Ticket prices may include a booking/transaction fee charged by Palm Flights. This is our non-refundable fee for making and managing your booking.
In addition service fees are charged for other types of administration such as reservation changes and refund requests.
Please note that fares are subject to change without prior notice. If the fare for your trip changes by the airline/s you are due to travel with or if we discover that you have paid the wrong fare we will try to notify you as soon as possible. As a result you will be liable for any differences in fares. Unpaid fares may result in the airline refusing to allow travel. In addition we may cancel the contract without any liability to you.
Scheduled flight 'Special Fares' are subject to ticketing staff verification. You will be notified within three working days if the quoted fare is not available.
A currency conversion and exchange rate fluctuation fee may be included when booking a product priced in a different currency.
Denied Boarding, Flight Delays and Cancellations:
Information about these rights can be found in the baggage claim area of airlines and at airports throughout Europe. In such cases the airline is responsible for any payment or reimbursement to you for your Consequential losses.
Community List:
The European Union requires us to inform you of the existence of a Community List of air carriers whose operations are prohibited within the EU. You can view the list at www.ec.europa.eu/transport/air-ban/list_en.htm.
Making a flight booking / flight booking details:
All travel products and services featured on the website are subject to availability.
Online Flight Booking:
You must provide all the required information when booking online on our website. As part of your payment you must ensure that you are using your own credit or debit card (or, subject to our agreement, that you have their express authorisation if it is a third party's) and that you have sufficient funds to cover the costs of the arrangements you book.
We will confirm your booking by e-mail and debit payment from your account once your booking is accepted. In addition we do not guarantee that any packaged holiday, flight, or individual component will be available, nor that our booking services will be free from viruses or anything else that can contaminate or damage your property.
Flight booking via Telephone:
You must provide us with all necessary information when making a telephone reservation. As part of your booking you must ensure that all information provided is accurate and that you are using your own credit or debit card or subject to our agreement that if it's a third party's card you have their permission to complete this purchase and you have sufficient funds to cover the cost of the arrangements.
We will debit your credit card and send you a confirmation once your booking has been accepted. From this point onward cancellation charges will apply: it is important that phone bookings be confirmed in writing to avoid any misunderstandings. Once you receive the confirmation request please carefully review the details and let us know if anything seems incorrect right away. Following confirmation of these details we will proceed to contact the supplier/s to confirm the booking.
Special Requests for the booking:
In case of additional preferences (such as seating or diet, assistance, etc) we are happy to forward the information to the appropriate travel provider. Since these are special requests they cannot be guaranteed to be fulfilled.
Pregnancy:
If you are pregnant and traveling please note that there are regulations regarding passengers who are more than a certain number of weeks pregnant. As these regulations differ between airlines and it is your responsibility to check their policies before booking. In some cases travellers may not be allowed to travel or may need to obtain a doctor's letter or even medical clearance from the airline.
Ensure that your travel insurance covers pregnancy. Please consult your doctor before booking to ensure you are fit to travel.
Travelling with Children:
Airlines require an original Date of Birth Certificate for children travelling to South Africa.
Travelling with Infant:
Infants may only travel with airlines if they have reached a minimum age (normally six weeks). Before making a reservation please review the airline's policy.
Unless you are flying with an airline that has infant seats available infants must either sit on an adult's lap or occupy an infant seat. Please contact your airline for more information on infant seats.
An infant who is under two years old on the date of return travel is generally eligible for an infant fare. Seats must be reserved for children over two years of age.
Paying for your Flight or Hotel booking:
Palm Flights of you the option to pay with a debit or credit card as well as an Ecommerce link for payment or you pay via Online Banking transfer to our Business account.The details of your credit or debit card may be passed to the relevant supplier by Palm Flights for the purpose of fulfilling the booking.
Full payment by credit card or debit card is required at the time of booking for scheduled flights and web fares. All credit card transactions may be subject to a surcharge.
In the event that the card issuer declines payment or if the card details or billing information are incorrect we reserve the right to cancel a booking before or after it is issued.
Upon failure of payment Palm Flights will not be held liable for an increase in fares.
We may also conduct random checks including checks of the electoral roll in an effort to minimise the effects of credit card fraud. Before issuing any tickets we may request that you fax or email us proof of your address a copy of your credit/debit card ,a recent statement or a copy of the cardholder's and passenger's passport. In some cases we may require that travel documents be sent to the billing address of the credit card used to make the booking. In the event of a chargeback Palm Flights reserves the right to pass on the charges to you such as Charge back fee of our acquirer company. As a British company we are not always able to check the security and identity of cards registered outside the UK. We reserve the right to reject your booking if we cannot satisfactorily verify the details of your credit card if your credit card is registered outside of the UK.
Managing your Flight booking:
Please ensure you have all of your travel documents in order before you arrive at the airport, including passports, visas,Transit visa for long transits and insurance. The airline may require you to reconfirm your flight prior to departure. Please contact us at least 72 hours before your outbound flight for details. Please make a note of any reference number or contact person's name when reconfirming. The aircraft may refuse to let you board if you do not reconfirm and you are unlikely to receive a refund.
Voluntarily Cancellations/Amendments by You:
Booking cancellations or amendments by you will be subject to the terms and conditions of the relevant supplier. In some cases tickets cannot be refunded or amended in other cases bookings can be amended or cancelled subject to penalties or extra charges by supplier and Airline.
Name changes are usually not permitted on airline issued tickets as the majority of issued tickets are non-transferable or Partially refundable subject to Airline and Supplier Policy. When booking ensure that you enter passenger names according to passports. The cancellation and amendment rules for scheduled flight bookings are displayed during the booking process. Please ensure you read these carefully.
Airlines and Suppliers have their own terms and conditions which Palm Flights must abide by and we are unable to deviate from them.
Change or refund requests will be subject to administration fees (in accordance with our current rates) in addition to the supplier's administration fees and cancelation. The costs associated with cancelation and amendment administration are covered by this charge.
Palm Flights must receive any amendment or cancellation requests in writing before we can process them. We cannot process requests outside of our normal opening hours until we reopen the next working day as well as until we are able to contact the travel supplier to effect the change/cancellation.
Force Majeure:
We accept no responsibility for and shall not be liable in respect of any consequential loss or damage due to change in flight schedules by Airline or delays and changes arising from unusual and unforeseen circumstances beyond our control such as war or threat of war, riot, civil strike, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current circumstances in any country by contacting the Foreign and Commonwealth Office.
Cancellation of Booking :
There will be an administration fee of £75 per passenger charged when tickets are canceled pre or post issuance in addition to the airline's penalty.
Please telephone/email us in the first instance if you wish to cancel your booking so we can determine whether the conditions of your ticket permit a refund. You must notify us in writing if you wish to cancel. The airline is likely to record your booking as a no-show if you fail to cancel before departure time or fail to check-in.
It may take the airline 12-16 weeks to authorize a refund once it is permitted. The original booking debit or credit card will be credited once the refund has been authorized. In the event that that card is no longer valid you must notify us when you cancel the booking.
The airline or tour operator may charge a cancellation fee on any refund. It is also common for airlines to charge additional fees for refund processing. In addition Palm Flights charges an administration fee on all refunds. Any fees you have paid for amendments or previous changes including booking fees, credit card charges, postage costs, are non-refundable.
Taxes that are unused on non-refundable airline tickets may be refunded but not all of them. In some cases, airlines charge a fee for processing such requests which may exceed what you receive back. In case of cancellation please ask for details.
Information on the webSite:
Please inform us via telephone or email in the first instance if you wish to change your booking. Our team of customer service representatives will be able to advise you if any changes are permitted by the conditions of your ticket. In case a change is allowed we may require a written confirmation from you.
Travel suppliers may limit or restrict changes based on availability of seats and limitations. The extra costs of a change will be incurred by you. Palm Flights's usual administration fees will also apply to any changes.
Involuntarily Cancellations/Amendments by the Airline or Travel Supplier:
Occasionally airlines cancel or change the flight schedules for operational reasons.As Palm Flights does not have any control over Airline Policies therefore palm flights take no responsibility for such changes but we will do our best to assist you in such situations.
A cancellation by an airline or tour operator will be governed by the supplier's/airline's terms and conditions of carriage. As a result you might be entitled to:
(1) free date changes with alternative travel dates on a subsequent flight with the same airline subject to availibility of same class of booking.(2) re-routing to your destination with another carrier without additional costs.
(3) some other rights or remedy such as Refund of your ticket as per Airline Policy.
We will advise you if your tickets need to be reissued or revalidated in the event of schedule changes before the beginning of your journey. In the event of a flight rescheduling en route Palm Flights does not take responsibility for consequential loss of passenger.
Insurance of your Flight Booking:
Travel insurance is often required as a condition of booking with many suppliers. All our customers are strongly encouraged to procure adequate travel insurance for the duration of their trip as it may occur that neither Wayfarers nor the supplier will be liable.
Insurance should be taken as soon as you make your reservation so that you and your party are covered in the event of cancellation by you; assistance (including repatriation) in the event of an accident or illness , lost baggage and money and other expenses. If you cancel your reservation before travel cancellation fees usually apply.
We sell travel insurance and are happy to provide a quote upon request. Upon receiving your policy please verify that all details are correct and that all relevant information (e.g. pre-existing conditions) has been provided. Your insurance will be affected if you fail to disclose relevant information. To ensure that this policy meets your needs please read it carefully.
Flight Tickets:
Tickets for your booking will depend on the airline and route you choose. Increasingly airlines are issuing electronic tickets and Palm Flights will issue the E-Ticket whenever the itinerary permits (all airlines now insist on e-tickets in these circumstances). Paper tickets will be mailed by regular mail for charter flights.
Lost of Flight Ticket:
You must notify us as soon as possible if you lose your paper tickets. The airline or supplier may charge a fee for reissuing them. The cost may vary depending on the circumstances of the loss and how close you discover it to departure. The airline's policy will determine the charge and procedure in all cases. The administration costs of this service may be charged by Palm Flights.
Some tickets however cannot be reissued in which case a new one may need to be purchased. Refunds can be requested if a lost ticket cannot be reissued refunds are at the airline's discretion and are not guaranteed. It can take up to a year for the airline to authorize such refunds.
Non-Delivery/Non-Receipt of Flight Tickets:
Should you not receive your tickets or e-tickets it is your responsibility to let us know in timely manner.It is your responsibility to provide Palm Flights with an accurate email address or to configure your junk email settings so that your e-tickets are received by you timely. For this reason please add the respective agent email address or send your request to admin@palmflights.co.uk to your safe list.
Passport/ Visas/ Health and Travel Requirements:
You are responsible for complying with all requirements related to your flight journey such as passport, visa,transit visa and health requirements of all countries included in your itinerary.
It is your responsibility to make sure you possess a valid , eligible and intact passport for your trip. It is important that the names you provide when booking match those on the passports of the passengers. Please check with the embassy for the exact requirements of your destination: most countries require your passport to be valid for six months after your return date.
We strongly recommend that children hold their own passports if a child is still included on a parent's passport please check that it is appropriate for the destination before making a booking. It is still necessary to obtain a visa for travel to many countries, as well as a transit visa in some cases if you pass through those countries en route to your final destination (even if you never leave the airplane). Depending on the purpose of your trip, Palm Flights can provide you with general information about passport and visa requirements. For the most up-to-date information we suggest you contact the embassies of the countries you plan to visit. It is recommended that you complete this process well in advance of your travel date as visas for certain countries may take some time to obtain.
Passengers entering some countries are also required to have at least two blank pages in their passports for example South Africa requires two blank pages in passports. Travel to the USA requires a machine-readable passport among other requirements which can be found at www.usembassy.org.uk. Proof of return travel is required at most destinations. It is important to note that airlines require photographic identification for all flights within the British Isles. Check the website of the respective country for all details.
Before traveling, it is strongly recommended that you speak with your doctor about vaccinations that may be necessary or recommended for the country/destination you are visiting. Vaccination proof may be required for entry into some countries. Any health formalities required for your trip can be provided by us; however, you should contact your own doctor for specific information.
Health and immigration requirements are subject to change without notice. Failure to comply with the above may result in you being denied boarding or being deported. As a result of such failure you will be responsible for the costs incurred.
Service Charges on Booking:
Certain services we provide are non-refundable in addition to the supplier’s fees.
Financial Protection and ATOL:
All flights and flight-inclusive holidays in this on this website are financially protected by the ATOL scheme . An ATOL Certificate will be issued to you when you purchase an ATOL-protected flight or holiday package through us. This section explains financial protection under the ATOL scheme and how this affects you and contacting the relevant bodies in case of a bad situation.
An ATOL Certificate identifies the suppliers who will provide the services you require (or a suitable alternative). If either the supplier nor we are unable to oblige for the services purchased due to insolvency an alternative ATOL holder may do so. In these circumstances you allow the alternative ATOL holder to provide you with these services and you will pay any dues to the substitute ATOL holder under your contract. It is also agreed that there will be some instances where such ATOL holder cannot be appointed. in this case there can be a claim made by you under the ATOL scheme or through your relevant credit card company.
As a result of insolvency the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you. This is in case if we or the suppliers listed on the ATOL certificate held by you cannot provide the services listed in any case whatsoever. In the case of a benefit or payment you agree to the Trustees rights and claims that rise out of or related to the service non-provision including any claims against us , the third party agent, or even the issuer of your credit card. In addition you agree to have these claims assigned to another body considering that body pays you under ATOL.